Primary responsibilities include overseeing the daily operations of the team, ensuring that all tasks are completed efficiently and effectively. Coordinates with department management and other departments to ensure smooth communication and collaboration. Monitors the performance and productivity, provides feedback and coaching, and resolves any issues or conflicts that may arise. 

This role is based on-site in Roanoke, VA.

Other Key Relationships: 

• Cross-Functional Departments within the Organization 

• Oversees the daily operations of the department and ensure compliance with policies, procedures, and standards 

• Manages employee performance, training, development and discipline 

• Coordinate with other supervisors, managers, and stakeholders to ensure smooth workflow and effective communication 

• Monitors and evaluates the quality, efficiency, and productivity of the operations and implement continuous improvement initiatives 

• Prepares and analyze reports, metrics, and forecasts and provide feedback and recommendations 

• Identifies and resolve any issues or problems that may arise in the operations or with the employees or customers 

• Maintains a high degree of confidentiality at all times due to access to sensitive information 

• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department 

• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements 

• Abides by all regulations, policies, procedures and standards 

• Ensures the smooth and efficient operation of the organization's facilities, equipment, and processes 

• Plans and organizes work effectively and ensures its completion 

• Exercises appropriate cost control measures 

• Supervises, trains, and evaluates performance to ensure productive requirements are meet 

• Communicates and collaborates with other supervisors, managers, and stakeholders on operational issues and goals 

• Identifies and resolves operational problems and challenges 

• Monitors and reports on operational metrics and indicators 

• Fosters a positive, collaborative and productive work environment 

• Represents the organization professionally at all times 

• Keeps the organization's vision and values at the forefront of employee decision making and actions 

• Maintains effectiveness when experiencing major changes in work responsibilities or environment 

• Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty 

• 3 years of experience in operations management or supervision 

• Education-Associate’s Degree (AA) or equivalent combination of education and/or experience  

• Excellent communication, leadership, and problem-solving skills 

• Ability to oversee multiple projects and teams simultaneously 

• Knowledge of operational policies, procedures, and best practices 

• Proficient with various Microsoft Office and other relevant softwar

Values 

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day.   

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.  Deliver what you commit to. 

• Build and Maintains Trust 

• Communicates Clearly & Tailors to Audience 

• Motivates &Drives Strong Performance 

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.   

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.  

• Demonstrates Emotional Intelligence 

• Resolves Conflict Productively 

• Models our Values 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. 

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals.  Speak the truth.  

• Embraces Change & Mobilizes team 

• Takes Accountability & Ownership 

• Influences toward Action 

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

• Competitive Salary 
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options (if applicable)
• Wellness programs and mental health support