Generates new CGM and Insulin Pump referrals by providing virtual and in-person clinical support to prescribing CGM and insulin pump HCPs and patients within an assigned region. Collaborates closely with the Account Executive team in identifying opportunities to open new referral sources and get deeper in existing accounts by providing clinical support. Works closely with the SVP of sales and National Clinical Manager in prioritizing time and schedule to ensure the best possible ROI within the assigned region. 

• Provides clinical support and education to offices and patients that result in new CGM and insulin pump referrals
• Administers patient assessment, evaluation, pre-pump education, pump training, and post-training follow-up
• Collaborates and reports patient status to prescribing physicians or educators
• Provides CGM and insulin pump virtual and in-person in-services to physicians, educators, payers and CCS staff
• Partners alongside managed care team to cultivate relationships with Case Managers within each contracted plan
• Provides Continuing Educational Sessions to Case Managers within strategic payors
• Provides clinical support to Sales employees
• Provides telephonic education to CCS Medical patients, as directed
• Completes data collection and proper documentation of all education sessions
• Assists in the implementation and evaluation of diabetes training & education programs for internal employees
• Participates in educational programs and in-house meetings on product information and new procedures
• Assists in the development of diabetes educational materials together with the Diabetes Education Team and Marketing
• Provides one-on-one instruction for employees as needed
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures and standards

• Bachelor’s Degree (BA/BS) from four-year college or university and a minimum of 3 years of experience as a Certified Diabetes Care and Education Specialist (CDCES), or the equivalent combination or education and experience.
• Certified Diabetes Care and Education Specialist (CDCES) by National Certification Board of Diabetes Educators
• Recent adult insulin pump & CGM training experience (one-on-one and group sessions) is required and pediatric insulin pump & CGM training experience preferred 
• Current certification(s) on available insulin pumps preferred
• Current state licensure as Registered Nurse or Registered Dietitian / Licensed Dietitian
• Excellent public speaking and presentations skills
• Possesses the skills to work independently and be self-directed
• Experience with developing relationships with physicians and/or other diabetes healthcare professionals
• Proficient with various Microsoft Office software such as Word, Excel, Outlook, and PowerPoint
• Advanced knowledge of processing methodologies and medical terminology
• Knowledge of CCS Medical product line(s), general coverage, clinical criteria, regulatory and compliance standards

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day.   

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency.  Deliver what you commit to. 

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.   

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet the needs of both the patient and the organization.  Treat other the way you want to be treated.   

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. 

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals.  Speak the truth.  
• CCS is an EEO/AA Employer. M/F/D/V

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

• Competitive Salary 
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options
• Wellness programs and mental health support