Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. 

As the Account Manager you will be responsible for 

 managing and maintaining relationships with existing client accounts, provide exceptional customer service to grow the business, resolve complaints and grievances in accordance with regulatory requirements and health plan policies and create a positive patient and client experience. 

The successful candidate will report directly to the Manager, Sales Enablement. The position location is Atlanta, GA. 

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible.

• Provides overview of CCS services and recommends appropriate products and services in accordance with physicians’ orders, regulatory requirements and health plan policies
• Manage the account and be the point of contact resolving issues in a timely manner
• Answers questions and provides order status updates when applicable
• Work closely with and coordinates with internal department on new and existing orders timely
• Reviews paperwork for accuracy and collects/confirms necessary information prior to submitting for Operations review/approval and processing
• Investigate complaints thoroughly to determine the root cause of the issue and identify potential resolutions
• Escalate complaints to management as needed to ensure timely and appropriate resolution
• Communicate with members, providers, and other stakeholders to gather additional information and address concerns
• Help identify key decision makers and strategic partner within account to bridge gap to internal teams 
• Identify opportunities for process improvement and recommend solutions to enhance experience and improve overall satisfaction
• Reports any changes with account to team members

• Responsible for responding to account in a timely and professional manner 
• Meets all productivity and goal requirements
• Pull data insights in preparation for meetings with account

• 2 plus years of experience in account management, client support, or entry-level sales in a health care setting 
• Education – High school diploma or general education degree (GED) equivalent, bachelor’s degree preferred or equivalent combination of education and/or experience

• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team, with a strong commitment to customer service
• Strong analytical and problem-solving skills, with the ability to identify potential resolutions
• Attention to detail and ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office applications, including Word, Excel, Powerpoint and Outlook

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

• Competitive Salary: Put in Salary range
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options (if applicable)
• Wellness programs and mental health support