Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As an Outside Account Executive for Grand Rapids, MI, you will be Accountable for selling, promoting, and delivering a portfolio of products and services to accounts in targeted assigned market segments, and contributing to CCS Medical sales and profit goals.

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

• Maintains and grows business within an assigned territory by developing an effective planning process (a business plan) and maintaining complete records of all high-volume accounts, which include focused self-test markets and top Healthcare providers
• Acts to meet/exceed customer expectations by sustaining regular contact and building superior relationships with key healthcare decision-makers and influencers
• Promotes customer brand loyalty by participating in or joining regional or local professional organizations that serve health care providers and or consumers
• Demonstrates competency in the company’s products and services by managing the entire sales process, presenting (oral and written) all aspects of the company products, maintaining working knowledge of existing marketing programs
• Builds CCS Medical image as a leader in providing medical supplies by engaging in promotional activities and by attending conventions, meetings, and symposiums, as assigned, or directed
• Practices expense control by keeping within a defined budget and managing given resources
• Competently communicates on a daily basis using all mediums available – phone-mail, e-mail, etc. in order to adequately report data on the industry, territory, market trends, promotion, and competitive activity
• Primary sales focus involves gaining the recommendation of medical providers (e.g. Physicians, Nurses, third-party payer personnel, etc.); a secondary emphasis is assuring patient or consumer access to the product or services through the services of CCS Medical; a third responsibility is to work closely with all manufacturer sales reps to develop key targets and build customer base
• Maintains and inputs sales territory records and to complete sales data and promotional information
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Abides by all regulations, policies, procedures, and standards

• Meets all productivity requirements
• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively for team assignments and ensures its completion
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Always represents the organization professionally

• Bachelor’s Degree (BA) from a four-year college or university preferred, and three years of Sales experience or the equivalent combination of education and/or experience. Two or more years of outside sales experience is preferred. 
• Uses appropriate interpersonal style and communications methods with prospective and clients to gain acceptance of products, services, and ideas
• Identifies opportunities and takes action to build and maintain strategic relationships between one’s area and other teams, departments, customers, or organizations to help achieve business goals
• Ensures the customers perspective is a driving force behind business decisions and activities; crafts and implements services practices that meet customer’s’ and own organization’s needs
• Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization through open communication, integrity, and support. Treats others with respect and fairness
• Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS is an EEO/AA employer. M/F/D/V