Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

The Manager oversees and manages daily operations ensuring that all processes are efficient, effective, and aligned with the company's goals and values.  Analyzes processes and develops key performance criteria and standards to monitor and manage performance.  Establishes operational targets, best practices, and programs that support service, quality, and efficiency standards.  Develops collaborative partnership with other departments and stakeholders, to maintain effective operations and deliver optimal results.    

The successful candidate will report directly to the SVP, Revenue Cycle. The position location is flexible, but the placement must be willing to travel as needed and work flexible hours.

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

• Leads, plans, coordinates, and implements all aspects of daily departmental operations while consistently achieving performance plans and revenue goals in a customer-focused manner 
• Monitors daily workflow and team oversight, including staffing, scheduling, time management, performance monitoring, and team motivation and direction. 
• Participates in identifying, developing and implementing new systems or processes to improve operational efficiencies 
• Facilitates and supports new and improved programs for the department 
• Monitors, analyzes, and reports on the performance of our operations and staff, and providing feedback and guidance 
• Collaborates with other managers and stakeholders to align our operation with our strategic objectives and vision 
• Ensures for proper training, guidance, coaching, and development of team 
• Communicates and implements company work rules, performance standards, and departmental operating policies and procedures 
• Maintains a high degree of confidentiality at all times due to access to sensitive information   
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department 
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements 

• Abides by all regulations, policies, procedures and standards 

• Ensures the smooth and efficient operation of the organization's facilities, equipment, and processes 
• Plans and organizes work effectively and ensures its completion 
• Exercises appropriate cost control measures 
• Supervises, trains, and evaluates performance to ensure productive requirements are meet 
• Communicates and collaborates with other supervisors, managers, and stakeholders on operational issues and goals 
• Identifies and resolves operational problems and challenges 
• Monitors and reports on operational metrics and indicators 
• Fosters a positive, collaborative and productive work environment 
• Represents the organization professionally at all times 
• Keeps the organization's vision and values at the forefront of employee decision making and actions 
• Maintains effectiveness when experiencing major changes in work responsibilities or environment 
• Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty 

• 5 years of experience in Revenue Cycle Management 
• Education-Bachelor’s Degree (BA/BS) or equivalent combination of education and experience  
• Excellent communication, leadership, and problem-solving skills 
• Ability to oversee multiple projects and teams simultaneously 

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V