CCS Medical

Manager, Operations Patient Support

Job Location US-FL-Clearwater
ID
2022-3158
Category
Customer Service/Support
Position Status
Regular Full-Time
Position Schedule
Monday-Friday
Shift
8a-5p

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

Responsibilities

Position Summary:  Manages and prioritizes daily team operations including workflow, scheduling, time management, performance monitoring and reporting, ongoing process improvement, and team motivation and development.    

What YOU'LL be doing...

Essential Duties:

  • Leads, plans, coordinates, and implements all aspects of daily departmental operations while consistently achieving performance plans and revenue goals in a customer-focused manner
  • Manages and prioritizes daily workflow and team oversight, including staffing, scheduling, time management, performance monitoring, and team motivation and direction.
  • Participates in identifying, developing and implementing new systems or processes to improve operational efficiencies
  • Facilitates and supports new and improved programs for acquiring and retaining patients
  • Monitors, analyzes, and reports on department performance, recommending action plans to impact ongoing improvement
  • Assists in establishing, maintaining, and monitoring systems for measuring team performance
  • Ensures for proper training, guidance, coaching, and development of team
  • Communicates and implements company work rules, performance standards, and departmental operating policies and procedures
  • Creates, implements and measures the success of organizational business plans
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards

Performance Responsibilities:

  • Exercises appropriate cost control measures
  • Maintains positive internal and external customer service relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Actively participates in Continuous Quality Improvement
  • Represents the organization professionally at all times

What WE Bring to the Table:

We offer a wide variety of insurance benefits after 60 days of employment (medical, dental, vision, short and long-term disability, and life) with a large portion of premiums paid by the company, as well as paid time off within the first year. We also offer a 401(k) plan with a generous company match and vesting schedule, financial planning, competitive salary, and an EAP-Employee Assistance Plan.

 

Qualifications

What YOU Bring to the Table:

 

Position Requirements & Competencies:

  • Bachelor’s Degree (BA/BS) from a four-year college or university and 3 to 5 years of related experience or equivalent combination of education and experience
  • Minimum of two years supervisory and/or management experience
  • Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
  • Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
  • Keeps the organization's vision and values at the forefront of employee decision making and actions
  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
  • Maintains effectiveness when experiencing major changes in work responsibilities or environment            
  • Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
  • Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty            
  • Treats others with respect and fairness
  • Independently initiates prompt action in identifying and responding to problems and accomplishing objectives
  • Demonstrates organizational values through job performance, work attitude, and behaviors

Values

  • Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 
    • Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.
  • Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 
    • Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 
  • Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.
    • Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical is an AA/EEO employer. M/F/D/V

 

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