CCS Medical

  • Inbound Representative

    Job Location US-TX-Farmers Branch
    Customer Service/Support
    Position Status
    Regular Full-Time
    Position Schedule
  • Overview

    Responds to patient phone calls regarding billing inquiries.  Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.


    • Processes in-bound calls regarding billing inquiries and to explain insurance benefits, account balances and review/reconcile/adjust account
    • Scan all incoming mail/correspondence into patient files
    • Establishes patient payment schedule
    • Obtains verbal authorizations for credit card payments
    • Completes liability of waiver forms for manager review and signature
    • Focuses on reducing delinquent accounts and achieving maximum collections from patients
    • Works with CCS AP staff to obtain manufacturer’s invoices and provide them to external RCM group
    • Assist the handling of our automated patient billing platform
    • Assist in the handling of payments received from secondary payers
    • Maintains a high degree of confidentiality at all times due to access to sensitive information
    • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
    • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
    • Abides by all regulations, policies, procedures and standards
    • Exercises appropriate cost control measures
    • Maintains positive internal and external customer service relationships
    • Maintains open lines of communication
    • Plans and organizes work effectively and ensures its completion
    • Meets all productivity requirements
    • Demonstrates team behavior and promotes a team-oriented environment
    • Actively participates in Continuous Quality Improvement
    • Represents the organization professionally at all times


    • High school diploma or GED equivalent and one year call center experience or equivalent combination of education and experience
    • One year customer service experience required
    • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
    • Knowledge of government and commercial insurance payers as it relates to documentation of claims that are required before submission
    • Ability to understand Medical Records documents such as safety rules, operating and maintenance instructions, and procedure manuals
    • Ability to read and interpret Explanation of Benefit forms provided by payors
    • Position may require evening and weekend availability
    • Strong attention to detail, multi-tasking, communication, and organizational skills are essential
    • Demonstrated ability to accurately perform data entry and pay close attention to detail


    Equal Opportunity Employer/Veterans/Disabled


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