CCS Medical

  • Supervisor - Patient Support

    Job Location US-FL-Clearwater
    Customer Service/Support
    Position Status
    Regular Full-Time
    Position Schedule
    10:00 -7:00
  • Overview

    The Supervisor must maintain a high level of proficiency in all departmental processes and job functions.  Expectations include employee supervision, cost containment, employee performance management including coaching, motivating and managing the team on how to deliver the best customer service possible to meet/exceed productivity and quality metrics.


    • Communicates and implements company work rules, performance standards, and departmental processes
    • Facilitates employee reviews, discipline, counseling and policy application
    • Provides direction/performs training and development within the team/department
    • Compiles and processes requested team/department metrics
    • Approve/manage the time and attendance system to ensure adherence to schedules and to ensure appropriate staffing levels are met
    • Handles escalated issues/calls as needed from Team Leads
    • Proficiently communicates both written and verbal formats with internal and external customers
    • Maintains a high degree of confidentiality at all times due to access to sensitive information
    • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
    • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements


    • High School Diploma or (GED) equivalent and 3+ years of related experience (preferably in a call center environment) or the equivalent combination of education and experience. 
    • A minimum of one year of prior supervisory experience is required.  An Associate’s Degree (AA) from a two year college is a plus.
    • Proficient with various Microsoft Office software such as Word, Excel and PowerPoint
    • Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
    • Keeps the organization's vision and values at the forefront of employee decision making and actions
    • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
    • Maintains effectiveness when experiencing major changes in work responsibilities or environment
    • Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
    • Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty     

    Equal Opportunity Employer/Veterans/Disabled                                               


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