CCS Medical

  • Patient Collections Representative

    Job Location US-FL-Clearwater
    Position Status
    Regular Full-Time
    Position Schedule
    9:00-6:00 or 9:30-6:30
  • Overview

    Contributes to CCS Medical’s profitability and provides excellent customer service during the process of collecting outstanding receivables.


    • Reviews patient delinquent accounts, applies work rules to determine action needed in securing payment
    • Gathers information and researches discrepant balances and report’s findings to management
    • Contacts delinquent patients by phone and mail to solicit payment
    • Interprets and explains outstanding balances to patients to achieve collection goals
    • Initiates payment arrangements, encouraging payment by phone
    • Focuses on reducing delinquent accounts and achieving maximum collections from all sources
    • Maintains a high degree of confidentiality at all times due to access to sensitive information
    • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
    • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
    • Abides by all regulations, policies, procedures and standards


    • High School Diploma or GED equivalent and one or more years of collections experience
    • Ability to read and interpret documents
    • Ability to write routine reports and correspondence
    • Ability to speak effectively with patients through proactive measurable collection efforts
    • Ability to work under pressure in a fast-paced environment.
    • Ability to analyze and resolve problems
    • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

    Equal Opportunity Employer/Veterans/Disabled


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