CCS Medical

  • Documentation Rep

    Job Location US-FL-Clearwater
    Position Status
    Regular Full-Time
    Position Schedule
    9am - 6pm
  • Overview

    Ensures all necessary medical documents and patient accounts are consistent and complete.  Specifically responsible for obtaining and maintaining proper Physician Work Order (PWO) documents for new and existing patients.


    • Ensures all medical documents, patient accounts and files are updated, consistent and complete to support shipping and billing
    • Obtains, reviews, maintains, medical records, and logs ABNs and PWOs into the patient account
    • Validates PWOs match supplied orders including quantity, products, items, physician information, formulary requirements and manufacturer compatibility
    • Handles inbound and outbound calls to physician’s offices  and patients; Transfers patient calls to appropriate department
    • Collects documents for PWO Hold accounts to allow shipment of future orders
    • Audits configuration of supplies based on physician authorization
    • Achieves stated revenue goals, production, and performance objectives
    • Escalates recurring problem accounts or physician groups or other trends to the management appropriately and in a timely manner to reduce reimbursement issues
    • Maintains advanced knowledge of specialty and ancillary products to answer patient questions and assist with accurately processing complex orders, including out-of-stock items, exchanges and returns 
    • Maintains a high degree of confidentiality at all times due to access to sensitive information
    • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
    • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
    • Abides by all regulations, policies, procedures and standards



    • High School diploma and one year of medical documentation experience or equivalent combination of education and experience
    • One to two years of customer service experience preferred
    • Ability to deal courteously with internal and external customers in a fast-paced environment
    • Ability to read and interpret documents such as Medicare/Medicaid regulations and insurance documents
    • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
    • Ability to speak effectively to patients, health care providers and employees of the organization
    • Ability to add, subtract, multiply and divide all units of measure
    • Strong attention to detail, multi-tasking, communication, and organizational skills are essential
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
    • Ability to adapt to a constantly changing environment
    • Critial thinking and problem solving skills are essential
    • Position may require evening and weekend availability

    Equal Opportunity Employer/Veterans/Disabled


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