CCS Medical

  • Pharmacy Technician-Call Center

    Job Location US-FL-Clearwater
    Position Status
    Regular Full-Time
    Position Schedule
    9:00 - 6:00
  • Overview

    POSITION SUMMARY: Provide diabetes self-management education and training to diabetic patients utilizing the curriculum approved by American Diabetes Association.



    • Perform meter training sessions and access additional needs for on-going diabetes training and support by telephone for diabetic patients
    • Proficient in training diabetic patients on using blood glucose monitor
    • Assist pharmacists and certified diabetes educators with patient survey questions regarding diabetes disease management.
    • Achieves stated goals and objectives as outlined by managements
    • Maintains a high degree of confidentiality at all times due to access to sensitive information
    • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
    • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
    • Abides by all regulations, policies, procedures and standards


    • Exercises appropriate cost control measures
    • Maintains positive internal and external customer service relationships
    • Maintains open lines of communication
    • Plans and organizes work effectively and ensures its completion
    • Meets all productivity requirements
    • Demonstrates team behavior and promotes a team-oriented environment
    • Actively participates in Continuous Quality Improvement
    • Represents the organization professionally at all times



    • High School diploma or GED with a minimum 1-2 years working as a Pharmacy Technician (inbound/outbound call center experience preferred).
    • Must maintain in good standing registration as a Pharmacy Technician with the state
    • Maintain all required continuing education for licensure and certification
    • Prefer basic understanding of diabetes, diabetic care, diabetic medications, glucometer management, finger stick blood sugar testing, insulin administration and be able to recognize and act upon symptoms of hypoglycemia and hyperglycemia as indicated per State regulations.
    • Will be required complete AADE training for a paraprofessional level II and complete ongoing training as directed by supervisor
    • Ability to engage patients in meaningful conversation
    • Must have the ability to remain calm under stressful situations.
    • Ability to communicate effectively with internal and external customers
    • Must have compassion for and desire to work patients. Must have basic computer skills or willing to learn computer skills needed for e-MAR system.
    • Must demonstrate the ability to work responsibly as a team member as well as an individual.
    • Must be honest, fair, ethical, dependable, respect confidentiality and the rights and privacy of others and local, state and federal laws.
    • Must practice and promote Policies and Procedures, Mission Statement, Values and Goals.
    • Exceptional organizational skills.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations
    • Must be flexible regarding work schedule. All positions require evening and weekend availability.
    • Strong multi-tasking skills and attention to detail


    Equal Opportunity Employer/Veterans/Disabled


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