CCS Medical

  • Patient Advocate Specialist

    Job Location US-FL-Clearwater
    Customer Service/Support
    Position Status
    Regular Full-Time
    Position Schedule
    10:30 AM-7:30PM
  • Overview

    POSITION SUMMARY: A cross-functional team member assigned to tasks and projects across business units to drive revenue and profitability. Members of this team must be well versed in processing reorders, understanding required documentation, full knowledge of products/services and insurance requirements. The primary responsibility of this role will require outbound and inbound calls with patients, physicians, payors and manufacturers to increase orders thereby improving revenue and profitability.


    • Increases revenue through the accurate conversion and processing of complex and high priority customers via outbound and inbound calls
    • With accuracy and efficiency, completes a wide-variety of revenue generating projects as assigned within the defined timeline
    • Builds and maintains strong, professional relationships across business units
    • Provides support to patients as needed to maximize current and future orders
    • Maintains a high level of communication with the assigned department supervisor
    • Evaluates insurance coverage in order to determine compatibility with our program
    • Maintains a high degree of confidentiality at all times due to access to sensitive information
    • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
    • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
    • Abides by all regulations, policies, procedures and standards
    • Exercises appropriate cost control measures
    • Maintains positive internal and external customer service relationships
    • Maintains open lines of communication
    • Plans and organizes work effectively and ensures its completion
    • Meets all productivity requirements
    • Demonstrates team behavior and promotes a team-oriented environment
    • Actively participates in Continuous Quality Improvement
    • Represents the organization professionally at all times


    • High school diploma and two to three years of call center, sales or customer service experience in the Durable Medical Equipment field, or related experience, or equivalent combination of education and experience.
    • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literate
    • Strong communication and organizational skills are essential
    • Demonstrated ability to accurately perform data entry and pay close attention to detail
    • Demonstrated ability to interpret documents such as Medicare/Medicaid regulation and procedural manuals


    Equal Opportunity Employer/Veterans/Disabled 


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