CCS Medical

  • Patient Advocate Representative I Bilingual

    Job Location US-FL-Clearwater
    Position Status
    Regular Full-Time
    Position Schedule
  • Overview

    Handles all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services.


      • Essential Duties:

        • Obtains and process authorizations for reorders
        • Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.
        • Ensures patients have all required medical documentation to permit billing of services as assigned
        • Maximizes patient base through retention efforts and cross-selling via phone
        • Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
        • Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
        • Maintains a high degree of confidentiality at all times due to access to sensitive information
        • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
        • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
        • Abides by all regulations, policies, procedures and standards

        Performance Responsibilities:

        • Exercises appropriate cost control measures
        • Maintains positive internal and external customer service relationships
        • Maintains open lines of communication
        • Plans and organizes work effectively and ensures its completion
        • Meets all productivity requirements
        • Demonstrates team behavior and promotes a team-oriented environment
        • Actively participates in Continuous Quality Improvement
        • Represents the organization professionally at all times


      • Position Requirements & Competencies:

        • Minimum High School diploma or GED equivalenet. One year of customer service experience in a call center preferred.
        • Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
        • Position may require evening and weekend availability
        • Strong attention to detail, multi-tasking, communication, and organizational skills are essential
        • Exceptional phone and email etiquette

     Equal Opportunity Employer/Veterans/Disabled


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