CCS Medical

  • Patient Account Specialist I Bilingual

    Job Location US-FL-Clearwater
    Position Status
    Regular Full-Time
    Position Schedule
  • Overview

    Ensures all necessary medical documents and patient accounts are consistent and complete.  Specifically responsible for obtaining and
    maintaining Physician’s Written Order (PWO) documents for new and existing patients and to ensure that all supply orders are quality checked before they are confirmed.


      • Ensures all medial documents and patient accounts are consistent and complete
      • Obtains, reviews and maintains PWO documents for new and existing patients
      • Reconciles and adjusts unbilled claims for patients without CMN (Certificate of Medical Necessity)/PWO
      • Collects documents for CMN hold accounts to allow shipment of future orders
      • Reviews accounts and contacts referrals sources and sales team for accurate PWO’s
      • Audits configuration of supplies based on physician authorization
      • Validates all signed PWO’s match supplied orders including quantity, products, items and physician information
      • Logs PWO’s into Billing system in a timely manner to allow for order reimbursement
      • Maintains tracking mechanism for unique referral sources on the referral’s sources preferred  process on providing signed PWO’s
      • Frequent contact with referral sources personnel such as nurses, physicians and sales department
      • Receives inbound call from physician offices, patients and sales team and transfers calls as appropriate
      • Achieves stated revenue goals, production, and objectives as outlined by Team Leaders or department focus group
      • Escalates recurring problem accounts or physician groups or other trends to the management appropriately and in a timely    manner to reduce reimbursement issues
      • Maintains a high degree of confidentiality at all times due to access to sensitive information
      • Maintains regular, predictable, and consistent attendance



      • High School diploma and one year medical insurance verification related experience or equivalent combination of education and experience
      • One year of customer service experience required
      • Bachelor’s degree preferred
      • Upon acceptance of the position, must successfully complete the Patient Account Specialist II Training Program as outlined within the Program criteria and requirements.
      • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
      • Knowledge of government and commercial insurance payers as it relates to documentation of claims that are required before submission
      • Ability to understand Medical Records documents such as safety rules, operating and maintenance instructions, and procedure manuals
      • Position may require evening and weekend availability
      • Strong attention to detail, multi-tasking, communication, and organizational skills are essential
      • Demonstrated ability to accurately perform data entry and pay close attention to detail

     Equal Opportunity Employer/Veterans/Disabled


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