Responsible for verification of insurance and initial contact for all new referrals.
Performs initial intake and processing of all referral paperwork for potential insulin pump patients, including: outbound calls to potential patients, verification of insurance, and patient contact
Assigns patients to the proper region for processing
Assists with distribution of incoming faxes
Maintains accurate patient records in PIMS, including entering initial patient information and complete verification notes
Coordinates with pump specialists to obtain status updates for manufacturers
Verifies insurance to determine eligibility for company program
Initiates contact with patients to introduce and explain company program to patient
Contacts Medicare, commercial insurance, and other government agencies to determine eligibility for company program
Updates work flow for reporting
High School diploma or GED equivalent and 1+ years related experience with a minimum of one year CCS Medical experience or equivalent combination of education and/or experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations