CCS Medical

Documentation Rep

Job Location US-FL-Clearwater
Position Status
Regular Full-Time
Position Schedule
8:30am - 5:30pm


Collects, reviews and audits all new patient care records as assigned; including assisting others on the Team with administrative tasks. Ensures all necessary medical documents and patient accounts are consistent and compete to protect billing integrity. Assists the Department with in a variety of tasks that will require adaptability, attention to detail and efficiency.


  • Collects proper documentation prior to sign on and after shipment has been released to ensure proper billing
  • Ensures all medical documents and patient accounts are consistent and complete for new sign on
  • Communicates corrections/clarifications required on documentation to the appropriate Team member in order to ship new customers
  • Updates notes with specific review verbiage to ensure consistent tracking
  • Updates work flow for reporting purposes
  • Open’s proper Physician Work Orders to assist Documentation in billing for new products being shipped
  • Escalates recurring problem accounts or other trends to management in a timely manner to reduce reimbursement issues
  • Assists in contacting patients, doctors, outside sales and manufactures to support the sign on process
  • Maintains accurate patient records
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards


  • High School diploma or GED equivalent. 6 months to 1 year prior CCS Documentation, Pre-Authorization, Billing, or Billing Approval experience and/or insulin pump account management experience or equivalent combination of education and experience


  • One year of customer service experience required
  • Has a strong working knowledge of billing procedures, insurance reimbursement procedures and HCPC codes
  • Ability to analyze and correct accounts receivable problems
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
  • Knowledge of government and commercial insurance payers as it relates to documentation of claims that are required before submission
  • Ability to understand Medical Records documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Position may require evening and weekend availability
  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential
  • Demonstrated ability to accurately perform data entry and pay close attention to detail


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