POSITION SUMMARY: Provide diabetes self-management education and training to diabetic patients utilizing the curriculum approved by American Diabetes Association.
Perform meter training sessions and access additional needs for on-going diabetes training and support by telephone for diabetic patients
Proficient in training diabetic patients on using blood glucose monitor
Assist pharmacists and certified diabetes educators with patient survey questions regarding diabetes disease management.
Achieves stated goals and objectives as outlined by managements
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards
Exercises appropriate cost control measures
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times
POSITION REQUIREMENTS & COMPETENCIES:
High School diploma or GED with a minimum 1-2 years working as a Pharmacy Technician (inbound/outbound call center experience preferred).
Must maintain in good standing registration as a Pharmacy Technician with the state
Maintain all required continuing education for licensure and certification
Prefer basic understanding of diabetes, diabetic care, diabetic medications, glucometer management, finger stick blood sugar testing, insulin administration and be able to recognize and act upon symptoms of hypoglycemia and hyperglycemia as indicated per State regulations.
Will be required complete AADE training for a paraprofessional level II and complete ongoing training as directed by supervisor
Ability to engage patients in meaningful conversation
Must have the ability to remain calm under stressful situations.
Ability to communicate effectively with internal and external customers
Must have compassion for and desire to work patients. Must have basic computer skills or willing to learn computer skills needed for e-MAR system.
Must demonstrate the ability to work responsibly as a team member as well as an individual.
Must be honest, fair, ethical, dependable, respect confidentiality and the rights and privacy of others and local, state and federal laws.
Must practice and promote Policies and Procedures, Mission Statement, Values and Goals.
Exceptional organizational skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Must be flexible regarding work schedule. All positions require evening and weekend availability.
Strong multi-tasking skills and attention to detail
Equal Opportunity Employer/Veterans/Disabled