CCS Medical

Patient Collections Representative

Position Status
Regular Full-Time
Position Schedule


Position Summary:  Contributes to CCS Medical’s profitability and provides excellent customer service during the process of collecting outstanding receivables.


Essential Duties:

  • Reviews patient delinquent accounts, applies work rules to determine action needed in securing payment
  • Gathers information and researches discrepant balances and report’s findings to management
  • Contacts delinquent patients by phone and mail to solicit payment
  • Interprets and explains outstanding balances to patients to achieve collection goals
  • Initiates payment arrangements, encouraging payment by phone
  • Focuses on reducing delinquent accounts and achieving maximum collections from all sources
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards


Performance Responsibilities:

  • Exercises appropriate cost control measures
  • Maintains positive internal and external customer service relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Actively participates in Continuous Quality Improvement
  • Represents the organization professionally at all times


Position Requirements & Competencies:

  • High School Diploma or GED equivalent and one or more years of collections experience
  • Ability to read and interpret documents
  • Ability to write routine reports and correspondence
  • Ability to speak effectively with patients through proactive measurable collection efforts
  • Ability to work under pressure in a fast-paced environment.
  • Ability to analyze and resolve problems
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook


Equal Opportunity Employer/Veterans/Disabled


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed