CCS Medical

Inside Sales Assistant

US-PA-Wexford
ID
2017-2123
Category
Customer Service/Support
Position Status
Regular Full-Time
Position Schedule
Monday-Friday
Shift
9:00 -6:00

Overview

Position Summary: Assists the Insulin Pump Sales Specialist function in managing and maintaining overall patient care duties and customer relationships for the Insulin Pump department including contacting new patients, establishing and nourishing the relationship with outside sales, provider contacts, and patients to ensure patient records are complete prior forwarding the file as appropriate for shipment.

Responsibilities

Essential Duties:

  • Processes referrals including outbound calls to potential patients., physicians, and business partners in supporting the Sales Specialist function due to business needs (i.e., increased sales, territory vacancy, or other departmental needs) as assigned by Insulin Pump Management.
  • Assists with maintaining assigned business
  • Processes referrals including outbound calls to potential patients, physicians, and business partners
  • Answers in-bound and transferred phone calls from prospective and existing insulin pump patients
  • Collects proper documentation prior to sign on
  • Performs all Preauthorization requirements prior to shipping
  • Verifies insurance coverage as needed
  • Creates initial shipments once all documentation has been collected
  • Responsible for the patient up to the fourth month or until first reorder
  • Updates work flow for reporting purposes
  • Coordinates training with pump manufacturer or doctor’s office
  • Maintains accurate patient records
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards

Qualifications

Performance Responsibilities:

  • Exercises appropriate cost control measures
  • Maintains positive internal and external customer service relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Actively participates in Continuous Quality Improvement
  • Represents the organization professionally at all times

Position Requirements & Competencies:

  • High School diploma or GED equivalent, a minimum of 6 months prior call center experience (preferably inside sales and/or account management), or equivalent combination of education and experience. One year of customer service experience required
  • Has a strong working knowledge of billing procedures, insurance reimbursement procedures and HCPC codes
  • Ability to analyze and correct accounts receivable problems
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
  • Knowledge of government and commercial insurance payers as it relates to documentation of claims that are required before submission
  • Ability to understand Medical Records documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Position may require evening and weekend availabilit
  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential
  • Demonstrated ability to accurately perform data entry and pay close attention to detail

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