CCS Medical

Inside Account Executive

Position Status
Regular Full-Time
Position Schedule


Responsible for the selling and promoting services of the company to healthcare providers (HCP). The solicitation of the HCP is accomplished through telemarketing in order to gain new patient referrals for the organization. The Inside Account Executive will also be responsible for maintaining an established book of business within their assigned region.


Essential Duties:

  • Solicits networks, provides customer service support and sells the services of CCS Medical. Primary call points include, but are not limited to:  physicians (such as Endocrinologists, Internists, Family Practices), clinics, nursing homes, hospital discharge planners and home health care agencies and CDEs
  • Meets and exceeds new patient sign-on goals, Quality/Accuracy goals and Phone Call Productivity goals
  • Manages and facilitates the paperwork process for new and existing patients associated with the diabetes product line with a high concentration on shipping insulin pump, pump supply and continuous glucose monitors
  • Makes daily cold calls and daily maintenance calls to referral sources within assigned territory, along with identifying leads via a variety of internet websites, networking with developmental peers in diabetes management, manufacturer representatives and peers within the organization.
  • Identify key contacts within an account and provides an action plan for follow-up and account progression.
  • Provides prospective referral sources with appropriate correspondence and marketing materials regarding CCS Medical’s programs
  • May interact off-site with clients and attend trade shows as needed
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards


Performance Responsibilities:

  • Exercises appropriate cost control measures
  • Maintains positive internal and external customer service relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Actively participates in Continuous Quality Improvement
  • Represents the organization professionally at all times


Position Requirements & Competencies:

  • Associates Degree (AA) preferred with 3+ years customer service experience (prefer a minimum of 1 year prior sales or telemarketing call center experience) or equivalent combination of education and experience.
  • Strong communication and organizational skills are essential to manage the territory appropriately and an ability to learn the basics of specialty products and how to sell based on profitably is necessary.
  • Minimal travel to trade shows, accounts within established region, etc.
  • Reads and interprets documents such as print material, operating instructions, and procedure manuals; writes routine reports and correspondence; speaks effectively before groups of vendors or employees of the organization
  • Applies common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Deals with problems involving several concrete variables in standardized situations
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
  • Strong organization and self-motivational skills
  • Strong ability to work independently
  • Strong prioritizing and multi-tasking skills
  • Excellent attention to detail skills
  • Excellent communication skills
  • Possesses strong assertiveness and motivational skills
  • Must work well in a fast-paced environment

Equal Opportunity Employer/Veterans/Disabled


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