CCS Medical

Pharmacy Technician-Diabetes Educator Assistant

US-FL-Clearwater
ID
2017-2113
Category
Pharmacy
Position Status
Regular Full-Time
Position Schedule
Monday-Friday
Shift
10am - 7pm

Overview

Position Summary:  Provide diabetes self-management education and training to diabetic patients utilizing the curriculum approved by American Diabetes Association.

Responsibilities

Essential Duties:

  • Perform meter training sessions and access additional needs for on-going diabetes training and support by telephone for diabetic patients
  • Proficient in training diabetic patients on using blood glucose monitor
  • Assist pharmacists and certified diabetes educators with patient survey questions regarding diabetes disease management.
  • Achieves stated goals and objectives as outlined by managements
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards

 

Performance Responsibilities:

  • Exercises appropriate cost control measures
  • Maintains positive internal and external customer service relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Actively participates in Continuous Quality Improvement
  • Represents the organization professionally at all times

Qualifications

Position Requirements & Competencies:

  • High School diploma or GED with a minimum 1-2 years working as a Pharmacy Technician
  • Inbound/outbound call center experience preferred
  • Must maintain in good standing registration as a Pharmacy Technician with the state
  • Maintain all required continuing education for licensure and certification
  • Prefer basic understanding of diabetes, diabetic care, diabetic medications, glucometer management, finger stick blood sugar testing, insulin administration and be able to recognize and act upon symptoms of hypoglycemia and hyperglycemia as indicated per State regulations.
  • Will be required complete AADE training for a paraprofessional level II and complete ongoing training as directed by supervisor
  • Ability to engage patients in meaningful conversation
  • Must have the ability to remain calm under stressful situations
  • Ability to communicate effectively with internal and external customers
  • Must have compassion for and desire to work patients. Must have basic computer skills or willing to learn computer skills needed for e-MAR system.
  • Must demonstrate the ability to work responsibly as a team member as well as an individual.
  • Must be honest, fair, ethical, dependable, respect confidentiality and the rights and privacy of others and local, state and federal laws.
  • Must practice and promote Policies and Procedures, Mission Statement, Values and Goals.
  • Exceptional organizational skills.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Must be flexible regarding work schedule.  All positions require evening and weekend availability.
  • Strong multi-tasking skills and attention to detail
  • Strong communication and interpersonal relation skills
  • Ability to work independently
  • Time management skills

                                                                                                                                                    Equal Opportunity Employer/Veterans/Disabled

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